How do I cancel a walk, day care, or boarding?
We're here to accommodate and be as flexible as possible. We realize things come up that are unforeseen or something more critical takes priority. We'd prefer you call or email us 24 hours in advance for any cancellations.
What is your official holiday policy?
We are available to board your dog on all major holidays. However, we are unavailable for dog walking and day care on Christmas, Thanksgiving, and 4th of July. In these cases, we will send out reminders in advance to notify clients of these exceptions.
Is Royal Paws SF bonded and insured?
Yes! We are bonded and insured by Business Insurers of the Carolinas to protect the safety of you and your pet.
How long can I board my dog with Royal Paws SF?
We allow doggy boarding up to 3 weeks.
When do the walks occur?
We aim to have our dogs walked between the hours of 10 AM and 4 PM. If you have a specific preference please communicate it to us and we will try to accommodate as much as possible.
Where will my dog be picked up for walks? Where will boarding and day care be?
We prefer to pick dogs up for walks at their residence. This allows accessing your dog and our scheduling of daily walks easier. After we have agreed on the service we will coordinate the transfer of keys to your home. We provide Overnight boarding and Daycare at our happy home in San Francisco. Your dog will be able to play or relax in our backyard with our two great danes, go on multiple walks, and sleep in a cozy, safe environment.
Does signing up for dog walking/boarding require a consultation?
Yes, we need to meet you and your dog before agreeing upon a service. This ensures that we get to know your dog, they get to know us and are familiar with each other.
Do you take dogs with aggressive temperament on walks?
Yes, however we highly recommend individual walks in these cases to ensure the safety of our other clients and to reduce conflicts.
What happens if my dog has an emergency?
When you agree to our services we will have you provide your contact information and sign a veterinarian release form. We will contact you in case of any emergency and provide all details.
Where do you take the dogs on walks?
We walk in many different San Francisco Parks including Bernal Heights Park, Golden Gate Park, Presidio, Crissy Field and many more fun spots for dogs!